Note: The job is a remote job and is open to candidates in USA. Convr builds an AI underwriting and document automation platform for commercial P&C insurers. The Customer Success Manager helps customers adopt the platform, achieve business objectives, manage account health and renewals, and represents customer needs across internal teams.
Responsibilities
- Drive hands-on adoption of the Convr Platform, helping customers achieve their business objectives
- Own customer communication and account health, including adoption risk, renewal readiness, and expansion signals, to deliver a streamlined customer experience
- Apply knowledge of the Convr platform and insurance industry practices to present strategic solutions that help customers realize their goals
- Partner with Business Development Executives on renewals, upsells, and cross-sells while achieving targeted renewal rates
- Represent the voice of the customer across Convr's cross-functional teams in product and strategic decisions
- Help build scalable Customer Success playbooks, adoption motions, and customer health processes that strengthen a customer-outcomes culture across Convr
- Address customer challenges collaboratively and with a sense of urgency
Skills
- 5+ years of SaaS Customer Success experience, preferably with strategic or enterprise accounts, with accountability for adoption, retention, renewals, and measurable customer outcomes
- 3+ years of experience with, and deep knowledge of, commercial P&C insurance products, services, channels, functions, and processes
- Experience using Salesforce, Zendesk and Jira
- Demonstrated ability to be hands on and truly understand how technology enables customer business objectives
- Strong organizational skills and the ability to manage multiple customers with competing priorities
- Excellent written and verbal communication skills, with the ability to adjust style to the audience and present to business executives
- Bachelor's degree from an accredited college or university, or proven experience
- Strategic or enterprise accounts
Benefits
- Remote work opportunities
- Flexible paid time off
- Company-paid holidays
- A 401(k)
- Paid parental leave
- Comprehensive insurance coverage including medical, dental, vision, short-term and long-term disability, life, and accident insurance
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