Note: The job is a remote job and is open to candidates in USA. Diagnocat develops AI-powered dental imaging technology that helps clinicians diagnose, plan treatment, and communicate with patients. The Customer Success Manager will own dental practice and DSO accounts across the Americas from onboarding through renewal and expansion, driving product adoption, customer value, retention, and the development of scalable customer success processes.
Responsibilities
- Own a portfolio of practices and DSO accounts end to end, from kickoff through renewal and expansion
- Lead onboarding and drive accounts to full activation quickly
- Own product utilization across your book and intervene early when usage slips
- Run check-ins and business reviews that connect what a practice is doing in the software to real clinical and business value
- Spot risk long before a renewal date and build the plan to fix it
- Carry renewal and expansion targets, and ask for the renewal and the upgrade when the account is ready
- Be the voice of the customer inside the company, and bring what you hear in the field back to product and leadership
- Keep health scores and account activity clean in HubSpot, and use that data to decide where to spend your time
- Build the enablement materials, playbooks and automation that let a small team support a growing customer base
Skills
- You've owned a book of accounts with a real retention and renewal number attached to your work
- You're proactive by default, so you're reaching out before usage drops rather than reacting to tickets
- You're credible in front of a practice owner or a clinical team, and you're comfortable asking for the renewal and the expansion
- You can think about how a customer success function should be built, and you're equally comfortable getting on the call, running the training, and digging into the usage data yourself
- Experience in healthcare, medtech, dental, diagnostics or another regulated industry is strongly preferred
- Dental imaging or practice workflow experience is a real advantage
- Spanish is a plus
Benefits
- Real ownership of the customer relationship
- Direct access to leadership
- An innovative product
- The chance to shape how customer success works here rather than inherit someone else's process
Company Overview