Note: The job is a remote job and is open to candidates in USA. Vehlo provides software and financial solutions for the automotive repair industry. The Customer Success Manager will manage client relationships and internet marketing strategies, oversee account reviews and optimizations, coordinate website change requests, and collaborate with cross-functional teams to improve customer results and retention.
Responsibilities
- Using your customer service experience and passion, you will communicate directly with clients to build trusting relationships both digitally and over the phone
- Execute regular account reviews with your assigned accounts; maintaining a high retention rate and translating value-based results to our customers
- Review, analyze, and communicate areas of opportunity within the scope of internet marketing strategy on an individualized basis per account
- Identify and troubleshoot underperforming client accounts by tracking and measuring performance over time with tools such as Call Data, Google Analytics, Google Ads, SEO ranking trackers, and Web Form Submissions
- Document, maintain, and follow through with accurate customer notes and data within the company’s CRM tool
- Work cross-functionally with Sales, Development, Production & Marketing Services teams to drive results for our customers
Skills
- 2+ years of experience in a digital marketing or account management role
- Proven track record in knowledge and utilization of PPC, SEO, and social media marketing best practices
- Strong organizational and project management skills
- Strong people skills, in-person and over the phone
- Passion for being customer service-oriented
- Internet savvy with excellent computer literacy and typing skills
- Excellent grammar and written skills
- Works well in a team environment
- Independent thinker and self-starter
- Able to meet deadlines and work with a schedule
- Ability to remain in a stationary position (sitting or standing) for extended periods
- Ability to operate a computer and standard office equipment (e.g., keyboard, mouse, headset)
- Ability to view and interpret information on a computer screen for extended periods
- Ability to communicate effectively via phone, video, and written communication
- Ability to participate in virtual meetings with or without reasonable accommodation
- Maintain a dedicated, safe, and distraction-free workspace
- Reliable high-speed internet connection sufficient for video conferencing and job-related systems
- Ability to maintain productivity in a remote environment
- Must reside in a state where the company is authorized to employ workers
- Must be able to work core hours aligned to Eastern, Central, Mountain, and Pacific timezones
- Bachelor's degree preferred
- Google certifications in Analytics, Search, Ads and Display are preferred
Benefits
- Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards.
- Eligible employees may receive medical, dental, vision, and life insurance.
- 401(k) with company match.
- Paid time off and holidays.
- This role may be performed in a remote, hybrid, or office-based environment depending on business needs.
Company Overview