Note: The job is a remote job and is open to candidates in USA. P-1 AI is building Archie, an AI engineer agent for the physical world. The Customer Success Manager will own customer relationship discovery, deployment success, and account growth by working with industrial customers and field deployment engineers to maximize the value of AI deployments. The role also translates customer feedback into product specifications, influences roadmaps, and identifies expansion opportunities.
Responsibilities
- Own the day-to-day success of deployments, working with customers and FDEs to unblock issues, manage priorities, and make sure Archie is delivering peak value
- Capture customer feedback and emergent use cases in formal specifications to directly drive feature implementation and product development
- Serve as a voice of the customer in internal product roadmapping and prioritization discussions
- Drive customer expansion by finding the next teams and use cases for Archie within existing accounts and across industry
- Spend considerable time on-site with customers and key stakeholders
Skills
- Experience in customer-facing roles with direct responsibility for AI deployments to enterprise customers
- Equally comfortable diving into the technical details of a customer use case or engineering tool use pattern, and how it translates into commercial value for a customer
- Thrive in a face paced environment, preferably with experience at a fast-growing startup
- Willingness to spend approximately 25% of time at customer sites, increasing to 50-60% during discovery, deployment, and other critical phases
- Remote (US/Canada) or in-office in San Mateo, CA. Remote employees spend one week out of six working together in our San Mateo office. Relocation support available
- Direct experience and domain knowledge in data center engineering, automotive, or aerospace and defense is a plus
Benefits
- Material performance based variable bonus
- Meaningful equity ownership
- Healthcare
- Dental
- Vision
- 401(k) match
- Unlimited PTO
- Relocation support available.
- Remote employees spend one week out of six working together in our San Mateo office.
Company Overview