Note: The job is a remote job and is open to candidates in USA. Avolution is an enterprise architecture software company seeking a Customer Success Manager for its AMER team. The role manages customer accounts to drive retention, expansion, and successful outcomes across the customer lifecycle, including renewal sales, customer engagement, advocacy, and strategic account support.
Responsibilities
- Own the renewal and expansion pipeline, driving retention and identifying growth opportunities across the customer base
- Analyze customer data and usage patterns to identify potential expansion opportunities
- Negotiate renewal and expansion deals and meet/exceed revenue targets
- Serve as a strategic advisor to key accounts, guiding them toward successful outcomes
- Coach customers on best practices, product usage, and self-sufficiency
- Escalate and resolve issues proactively, advocating for customer needs internally
Skills
- Proven success in driving renewal and expansion sales within a CS or Account Management role
- Data-driven and strategic, with a knack for identifying trends and turning insights into action
- Excellent communicator, able to engage with both technical and non-technical audiences
- Experienced in working with enterprise clients and C-level stakeholders
- Highly motivated, proactive, and collaborative with a growth mindset
- All applicants must have the right to work in the United States
- Experience with Salesforce or similar CRM tools is a plus
Benefits
- Ability to work from anywhere within the US
- Opportunity to join in-person team retreats
- Comprehensive healthcare coverage that includes health, dental and vision insurance
- 401K with company matching (after the first 6 months)
- Life Insurance
- Short-term disability insurance
- Health Savings Account
- 20 annual PTO days that you are encouraged to use
- 1 day of birthday leave per year
- 10 annual sick days
- Enhanced Paid parental leave
Company Overview