Note: The job is a remote job and is open to candidates in USA. Oryx Dental is seeking a highly motivated Customer Success Manager to join their innovative dental technology team. The ideal candidate will help clients maximize the value of Oryx's products and services, ensuring long-term success and satisfaction through relationship management and technical understanding.
Responsibilities
- Build and maintain strong, lasting relationships with key clients, acting as their primary point of contact and trusted advisor
- Facilitate seamless onboarding experiences for new clients, in partnership with our onboarding, training and support team, to ensure successful adoption of Oryx across all offices and users
- Monitor client engagement and product usage, identifying opportunities to increase adoption, feature utilization, and overall client satisfaction
- Proactively reach out to clients to discuss their needs, gather feedback, and offer solutions that align with their business goals
- Serve as an escalation point for client issues, working closely with technical support and product teams to ensure timely and effective resolution
- Collaborate with growth sales teams to identify potential upsell and cross-sell opportunities, and manage client renewals to ensure high retention rates
- Collect and synthesize client feedback to inform product development and improvement initiatives. Encourage satisfied clients to become advocates for our brand
- Track and report on key customer success metrics, including client health scores, retention rates, and satisfaction levels
Skills
- Excellent communication, interpersonal, and presentation skills
- Bachelor's degree or equivalent professional experience
- Experience in client-facing roles (examples: customer success, account management, or consulting)
- Proven ability to build and maintain strong client relationships
- Proactive problem-solver with a strong customer advocacy mindset
- Ability to manage multiple client accounts and competing priorities in a fast-paced environment
- Willingness to travel occasionally for client visits or industry events
- Proficiency with CRM software and customer success platforms (e.g., Salesforce, HubSpot)
- Bachelor's degree in Business, Marketing, Healthcare Administration, or a related field
- Experience in customer success, account management, or client services within a SaaS company
- Experience in the dental or healthcare technology industry
- Familiarity working in a SaaS environment
- Strong understanding of dental practice operations and workflows
Benefits
- Competitive salary and benefits package.
- Opportunity to work with the leading dental technology in the market.
- A collaborative and supportive team environment.
- Professional development and growth opportunities.
Company Overview