[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Ping Identity provides an intelligent cloud identity platform that enables secure and seamless digital experiences. The Customer Success Manager will serve as a named resource and partner for customer organizations, building trusted relationships and providing technical guidance, incident management, adoption recommendations, and customer advocacy.

Responsibilities

• Act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through resolution
• Analyzing customer data such as support cases, survey responses, and renewal behaviors to identify technical trends and risks
• Act as the voice of the customer internally to advocate for their needs
• Monitor and identify adoption and utilization trends, providing recommendations based on risk and customer needs
• Providing proactive guidance on Ping's features based on the customer's interests and business objectives
• Occasionally traveling to customer sites and being available for some after-hours or weekend coverage as needed
• Willingness to be a hands-on contributor

Skills

• A minimum of 4 years of related experience in Customer Success / Experience
• Experience in consulting and implementation of IT systems, preferably cloud service and/or identity management
• A strong technical aptitude to learn customer use cases and architectural requirements for Ping solutions
• A naturally curious and proactive approach to uncovering adoption blockers and risks
• Experience with SFDC, Gainsight, or equivalent CRM systems
• Solid technical understanding of Cloud Solutions

Benefits

• Variable pay
• A flexible, collaborative work environment
• Employee Resource Groups that create a sense of belonging for everyone
• Regular company and team bonding events
• Global volunteering and community initiatives
• Generous PTO & Holiday Schedule
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement
• Commuter Offset (Specific locations)

Company Overview

Ping Identity provides cloud-based identity management software for companies and government organizations. It was founded in 2002, and is headquartered in Denver, Colorado, USA, with a workforce of 1001-5000 employees. Its website is https://www.pingidentity.com.

Company H1B Sponsorship

Ping Identity has a track record of offering H1B sponsorships, with 7 in 2026, 9 in 2025, 3 in 2024, 2 in 2023, 3 in 2022, 3 in 2020. Please note that this does not guarantee sponsorship for this specific role.