Note: The job is a remote job and is open to candidates in USA. Energy Exemplar is a company focused on empowering transformative energy decisions through innovative software solutions. The Customer Success Manager will engage, retain, and grow the company's customer base, acting as the primary advocate and guiding clients through their software journey to maximize value and ensure project success.
Responsibilities
- Identify renewal risk and direct efforts both internally and externally to mitigate customer risk
- Build strategic customer relationships alongside the Account Executive to elevate the Energy Exemplar experience across the customer's organization
- Drive adoption of AI and best practices to enhance customer engagement, improve operational efficiency, and support data driven decision making
- Regularly communicate with customers regarding webinars, user group meetings, NPS, product updates, issue escalations, and other key initiatives
- Coordinate Executive Business Reviews with internal leadership, Solutions, and Sales teams
- Ensure smooth renewals through proactive customer engagement and a deep understanding of customer goals and objectives; provide advance notice of major platform changes, including pricing updates
- Maintain accurate customer profiles within Salesforce, including customer health, sentiment, license footprint, financial footprint, use cases, and organizational structure
- Maintain customer engagement throughout each lifecycle stage within HubSpot
- Manage renewal opportunities within Salesforce throughout the renewal lifecycle
- Ensure the Salesforce Customer Success dashboard remains accurate and up to date for the assigned portfolio
Skills
- BS/BA in Business Management, Strategy, Economics, Communications, Electrical Engineering, or equivalent
- 3+ years' experience in management consulting, technical account management, Customer Success, or enterprise software sales
- Consistent record of achieving targets and goals, preferably in a SaaS or enterprise sales environment
- Proven capability in organizing and leading executive-level customer discussions
- Significant customer facing experience leading enterprise customers through business or technology transformation initiatives, with large account/project management experience
- Experience adopting or championing AI powered tools and workflows to improve customer outcomes, operational efficiency, or team productivity
- Strong analytical, problem-solving, and relationship management skills, with excellent written and verbal communication abilities
Benefits
- Deliver great results from wherever they work best, whether that’s at home, in the office, or on the move
- Supported to balance work and life in a way that works for you
- Empowered to take initiative, solve problems, and make an impact, regardless of your background, location, or role
Company Overview