Note: The job is a remote job and is open to candidates in USA. Ventura Foods innovates and manufactures food solutions for foodservice and retail businesses. The Manager of Customer Success will help customers advance food innovation initiatives by identifying growth opportunities, developing innovative menu solutions, and guiding projects from ideation through commercialization. The role partners with culinary, product development, marketing, research, supply chain, and sales teams to deliver impactful customer solutions.
Responsibilities
- Innovation Service Delivery: Delivers Ventura Foods' innovation services with consistency, excellence and impact. Partners with Culinary, Product Development, Marketing and Sales teams to identify emerging food trends, develop innovation concepts and deliver customer-ready solutions to drive growth. Creates experiences, supports brainstorms and ideations, which brings the message of food innovation and manufacturing expertise to life in innovative, memorable ways
- Customer Account Management: Acts as the primary innovation contact for assigned customer accounts. Builds and maintains strong customer partnerships, increases strategic relationships with the key customers through proactive & regular innovation content. Blends analytical skills and confidence working with consumer and industry data sources with a natural curiosity within the food and innovation space. Enjoys working to uncover relevant consumer data that supports customer needs and discovers new opportunities and presents those opportunities in compelling ways
- Project Management: Develops a strong understanding of product design, commercialization and the end-to-end innovation process to effectively guide customer opportunities from idea to reality. Works closely with Product Development, Culinary, Marketing and Sales teams to understand what it takes to successfully develop, launch and scale innovative solutions. Serves as an advocate for customer innovation projects, ensures concepts presented externally are grounded in operational feasibility and positioned for successful execution. Drives alignment, tracks project progress and helps transform insights into ideas and real-world outcomes
- Communication Skills: Delivers food innovation, consumer and menu trends content aligned with an annual calendar, provides value-added and impactful insights to a broad customer base. Can synthesize insights from multiple sources into clear, compelling and actionable recommendations that resonate with customers and inspire action. Demonstrates exceptional written, verbal and presentation skills with the ability to craft impactful narratives
- Cultural Fit: Contributes in promoting a culture of creativity and continuous improvement. Builds trusted relationships with customers. Collaborate across functions (Culinary, Product Development, Category Marketing, Research, Digital Marketing, Commercialization and Sales) to deliver against the customer needs. Works in a team environment, able to proactively bring stakeholders and cross-functional partners along
Skills
- • Bachelor's degree in Business, Marketing, Communications, or a related field, is required
- • 3+ years of experience in innovation, marketing, customer marketing, category management or sales with innovation project experience, is required
- • Experience with customer facing activity and engagement, is required
- • Ability to travel up to 25%
- • Strong interpersonal, verbal, written and presentation communication skills, along with relationship-building abilities
- • Strong planning and organization, project management and time management skills
- • Loves food, demonstrated interest in foodservice, restaurant and/or retail product innovation
- • Must be proficient with Microsoft Office applications
- • Comfortable working in fast paced, highly matrixed organizations
- • Strong problem-solving and analytical skills
- • Ability to work collaboratively in a remote environment
- • MBA is a plus
- • Experience working with national chain accounts, regional chain accounts, distributors, or food service operators is a bonus
- • Background in channel or insights driven marketing is nice to have
- • PMP certification would be good to have
Benefits
- Work Arrangement: Remote
- Medical, Prescription, Dental, & Vision – coverage beginning on your 1st day for eligible employees
- Profit Sharing and 401(k) matching (after eligible criteria is met)
- Paid Vacation, Sick Time, and Holidays
- Employee Appreciation Events and Employee Assistance Programs
- Annual bonus (based on the incentive program terms and conditions)
- Career growth opportunities
- Training
- A manager who cares about you and celebrates your success
- A safe environment
- Challenging work
Company Overview