Note: The job is a remote job and is open to candidates in USA. AgriWebb is a market-leading provider of ranch management software that helps digitize the global animal protein production sector and promote sustainable agricultural practices. The Customer Success Manager will own the end-to-end customer journey for enterprise producers, leading onboarding, customer engagement, retention, adoption, and expansion while serving as the primary customer contact.
Responsibilities
- Managing the onboarding process for new customers, delivering tailored plans based on each customer's goals
- Serving as the primary point of contact and trusted advisor for producers (customers), building strong relationships and developing customer-centric success plans to drive adoption and engagement across this segment
- Proactively monitoring customer health and running quarterly business reviews (QBRs) to align on goals, surface insights, and identify expansion opportunities
- Identifying at-risk accounts early and developing and executing retention strategies to minimize churn
- Maintaining accurate CRM records and leveraging data to track success metrics such as NPS, churn rate, expansion revenue, and time-to-value
Skills
- A strong understanding of customer success principles and strategies to 'activate' and onboard new customers for long-term success
- Excellent communication, presentation, and interpersonal skills, with a demonstrated ability to drive behavior change or overcome barriers and hurdles with customers
- A data-driven mindset with strong analytical skills and proficiency in CRM and customer success software
- The ability to manage multiple accounts and priorities, negotiate effectively, and work with minimal supervision in a fast-paced startup environment
- Experience in the agriculture or livestock production industry
- Customer Success Management experience within a SaaS business
Benefits
- Flexible work, fully remote with regular get-togethers with our US-based team.
- Supportive and family-friendly work environment with flexible hours
- 18 weeks of paid parental leave (for all parents), paid fertility leave and pregnancy loss leave
- Unlimited PTO
- Health, dental, vision and life insurance options with up to 90% company contribution
- 401k - 3% company contribution
- Additional 10 days paid Family Leave
- A day off for your Birthday
- Individual annual learning & development budget to spend on whatever you'd like to learn
- MacBooks and access to leading apps so you can do your best work
- A range of health and wellness benefits include EAP, personal well-being allowance, flu vaccines, and more
- Celebrate with a pair of RM Williams boots at 6 months
Company Overview