Note: The job is a remote job and is open to candidates in USA. UiPath is committed to creating category-leading enterprise software that unleashes the power of automation. As a Customer Success Manager, you will serve as a strategic advisor to enterprise organizations, guiding them through adoption journeys and ensuring value realization from automation and AI initiatives.
Responsibilities
- Build and maintain trusted relationships with C-suite executives, operational leaders, IT stakeholders, and business teams
- Serve as the primary post-sales strategic advisor, aligning UiPath's automation and Agentic AI capabilities to customer priorities
- Develop and execute comprehensive success plans that drive measurable outcomes, platform adoption, retention, and expansion
- Facilitate executive business reviews, steering committees, and value realization discussions
- Lead complex, multi-workstream transformation programs involving diverse stakeholders across business, operations, technology, and change management
- Establish governance structures, success metrics, risk management frameworks, and executive reporting mechanisms
- Coordinate resources across Sales, Professional Services, Solution Engineering, Support, Product teams, and partner ecosystems
- Proactively identify and mitigate risks while maintaining program momentum
- Leverage industry experience to identify high-impact, scalable automation opportunities across your customer portfolio
- Support delivery teams through requirements gathering and process/technology redesign
- Stay current on industry trends, regulatory changes, Agentic AI innovations, and automation technologies
- Serve as a trusted advisor on industry-specific use cases and best practices
- Help customers define, measure, and communicate the business impact of automation and AI initiatives
- Translate technical capabilities into compelling business outcomes for executive and operational audiences
- Identify expansion opportunities by aligning UiPath solutions to evolving customer needs
- Drive customer advocacy through successful outcomes and strong partnerships
Skills
- 10+ years of experience in Customer Success, Program Management, Management Consulting, Strategic Account Management, or related customer-facing roles
- Proven track record leading large-scale, multi-workstream programs with cross-functional stakeholders and executive governance
- Strong ability to translate complex concepts into clear, business-focused messaging for diverse audiences
- Exceptional communication, presentation, facilitation, and stakeholder management skills
- Executive presence with demonstrated ability to influence without authority
- Experience building business cases, driving organizational alignment, managing risk, and achieving measurable customer outcomes
- Comfort discussing automation, AI, cloud technologies, and enterprise software with both business and technical audiences
- Demonstrated ability to rapidly learn and adopt emerging technologies and apply them to customer challenges
- US Citizen
- Experience working within enterprise organizations or technology environments
- Background in enterprise IT, enterprise applications, digital transformation, or operational excellence programs
- Management consulting, transformation consulting, or enterprise program leadership experience
- Experience with SaaS, automation, AI, workflow, or digital transformation platforms
- Bachelor's degree required; advanced degree preferred
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