Note: The job is a remote job and is open to candidates in USA. RMS is a company focused on enhancing customer experiences, and they are seeking a Customer Success Manager to strengthen client relationships and drive product adoption. The role involves monitoring customer engagement, implementing retention strategies, and collaborating with various departments to ensure customer success.
Responsibilities
- Building strong relationships with key accounts, new customers, and at-risk clients to ensure long-term success and satisfaction
- Monitoring customer health and engagement to identify potential risks and implementing tailored retention strategies
- Supporting customers post-onboarding to ensure adoption and value realization during the first 90 days
- Managing change-of-ownership processes and coordinating relevant training and enablement
- Collaborating across Product, Sales, Marketing, and Support to champion the voice of the customer and drive improvements
- Promoting new product features and educational content through webinars, engagement campaigns, and check-ins
- Reporting on key metrics such as churn, retention, and customer health trends
Skills
- Proven experience in a customer success or account management role
- A customer-first mindset with excellent communication and relationship-building skills
- Strong analytical skills with the ability to spot trends and turn insights into action
- Comfortable navigating CRM systems and customer feedback tools like NPS platforms
- Experience working cross-functionally with product, marketing, and support teams
- A proactive and adaptable approach—you're not afraid to own the outcome and thrive in a fast-moving environment
- Passion for continuous learning and improvement, both for customers and yourself
- Experience in SaaS or hospitality tech
- HubSpot preferred for CRM systems
Benefits
- Work from home
- Global Team
- Company health insurance plan
- 401(k) Retirement Plan
- Generous PTO
- Growth Potential
Company Overview