Note: The job is a remote job and is open to candidates in USA. Pathmonk is an employee-first company focused on enhancing websites and apps with AI tools while prioritizing user privacy. They are seeking a Customer Success Manager to provide exceptional customer experiences and drive client success in a fast-paced startup environment.
Responsibilities
- Establish a trusted relationship with Pathmonk’s clients
- Solve customer issues by developing expertise in relevant product areas and by learning to troubleshoot a diverse range of customer issues
- Engage 1:1 with customers during launch and with targeted customers to ensure adoption and mature use of Pathmonk
- Provide fast, accurate and personalized communication to Pathmonk users through: email, zoom calls and live chat
- Maintain our knowledge base to improve the accuracy of the support we provide to customers
- Drive and lead the renewals process in collaboration with the sales team to preserve and enhance customer contracts and relationships
- Partner with cross-functional team members to translate business needs and product requirements into new solutions for customers
- Help drive customer references and case studies
Skills
- 2+ years relevant experience in customer success & support
- Strong interpersonal skills quickly building customer relationships. Enjoy teaching customers at all levels of technical proficiency
- Great communicator, proficient in both verbal and written English/language and enjoy crafting clear and concise messages to customers
- Solid understanding of SaaS applications
- Creative problem solving under pressure when working through customer issues
- Consistent track record of achieving personal and team goals
- SaaS customer success, account management or sales organization experience a benefit
- Proven track record of highly-professional customer service in a dynamic, start-up environment
Benefits
- 25 days of paid vacation per year
- High quality equipments
- Team Meetup Events (trips, activities, etc)
- Free Gym (we pay for the gym or sport activity of your choice)
- Individual learning & development plans to support you in your role & career
- Remote work
Company Overview