Note: The job is a remote job and is open to candidates in USA. Apiiro is a pioneering company in the AppSec Platform sector, transforming secure software development. They are seeking a Customer Success Manager to own the post-sale relationship with enterprise accounts, ensuring customers realize value from Apiiro's platform throughout its lifecycle.
Responsibilities
- Own a portfolio of enterprise accounts end-to-end, from onboarding through renewal and expansion
- Drive adoption and value realization by connecting Apiiro's capabilities to each customer's specific security outcomes
- Lead executive business reviews and success planning sessions with CISOs, AppSec leaders, and security engineers
- Partner with Sales to identify and develop expansion opportunities within your accounts
- Guide customers through securing AI-assisted and agentic development - helping them understand and govern the risks introduced by AI coding assistants (e.g., GitHub Copilot, Cursor, Claude Code) and autonomous agents across their SDLC
- Drive adoption of Apiiro's agentic capabilities - including AutoFix Agent and Guardian Agent - helping customers move from detection to prevention and autonomous remediation of risks in AI-generated code
- Serve as the voice of the customer internally — surfacing actionable feedback to Product, Engineering, and Leadership
- Collaborate with Solutions Engineering on complex technical questions, integrations, and deployments
- Proactively identify account risk and build targeted action plans to mitigate churn before it materializes
Skills
- 5+ years in Customer Success, Account Management, or Technical Account Management — ideally in Application security or DevSecOps
- Strong familiarity with the SDLC and developer tooling: SCM, CI/CD, ticketing systems, container environments
- Comfortable navigating technical conversations with engineers and business conversations with executives, often in the same week
- Track record of managing enterprise accounts with demonstrated success in retention and expansion
- Proactive, organized communicator who keeps multiple stakeholders aligned without losing sight of the bigger picture
- Experience with AppSec tooling — SAST, SCA, DAST, secrets detection, or similar — is a plus
Company Overview