Note: The job is a remote job and is open to candidates in USA. Endurance Warranty Services, LLC is a company that focuses on employee growth and development. They are seeking Remote Customer Service Representatives to facilitate inbound calls, update customer accounts, and ensure a positive customer experience.
Responsibilities
- Handle high volume of inbound calls from customers and direct them to the proper departments if applicable
- Work closely with other departments to ensure a positive customer experience
- Strong problem-solving skills to quickly identify the root cause of customer issues and resolve when necessary
- Help explain contract details
- Manage existing customer relationships that give our customers peace of mind and worry-free driving
- Process payments and set up payment arrangements to resolve customer accounts
- Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management
Skills
- High School diploma or GED required
- Excellent customer service, communication, and listening skills
- Can work in a fast-paced environment, under pressure, and with other employees
- General computer and typing skills
- Passion for customer service and quality work
- Must be focused and reliable
- Ability to prioritize, Organize and multitask
- Strong problem-solving skills to quickly identify the root cause of customer issues and resolve when necessary
- Bilingual (Spanish/English) is a plus
Benefits
- Paid training.
- Voluntary Life Insurance
- Internet Stipend
- Equipment included
Company Overview