Note: The job is a remote job and is open to candidates in USA. Pentera is a leader in Automated Security Validation, helping businesses safely emulate real-world attacks to uncover vulnerabilities. They are seeking a Customer Success Manager to drive customer value, build strong relationships, and ensure satisfaction, retention, and growth for strategic accounts.
Responsibilities
- Serve as the primary advocate and trusted advisor for your portfolio of customers, guiding them through every stage of the Pentera journey
- Build and maintain strong relationships with economic buyers, champions, decision makers, and primary operators, ensuring alignment across all key personas
- Lead customer onboarding as project manager, driving adoption on defined paths and ensuring time-to-first-value
- Own the customer-agreed success plan (in partnership with the Technical Advisor) and confirm value realization through partnership reviews
- Proactively monitor customer health, usage, and engagement trends to surface risks early, drive mitigation strategies, and support renewal forecasting
- Partner with Sales and Renewals to secure renewal outcomes and support expansion opportunities by surfacing CSQLs
- Represent the voice of the customer internally by defining the business impact of feature requests, advocating for prioritization, and collaborating with Product, Support, and Operations teams
- Manage escalations with whiteglove communication, ensuring customer expectations are met and exceeded
- Maintain accurate contact data, activity records, and license compliance information to support clean execution across all functions
- Act as a customer advocate in every interaction, ensuring Pentera delivers a consistent, high-value experience across the lifecycle
- Travel as needed to customer sites to reinforce relationships, drive alignment, and deliver strategic value
Skills
- 5–8 years of experience in Customer Success, Account Management, or a related role, with a proven record of managing high-value enterprise customers through the full lifecycle
- Experience managing global enterprise accounts, with the ability to engage confidently across multiple regions and stakeholders
- Background in cybersecurity or SaaS/technology environments, with the technical acumen to lead product demos and adoption sessions
- Demonstrated success in influencing renewals and expansions by tying customer objectives to measurable outcomes and validated value
- Exceptional communication and presentation skills, able to engage both technical operators and executive decision-makers with credibility and impact
- Strong analytical and problem-solving abilities; comfortable assessing customer health, surfacing risk, and driving mitigation strategies
- Adept at building success plans, confirming value realization, and aligning internal teams around customer outcomes
- Willingness and ability to travel for customer engagements as needed
- Bachelor's degree in a relevant field required
- Advanced degree or MBA is a plus
Company Overview