[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. LexisNexis Risk Solutions is a partner in risk assessment, particularly within the insurance sector. They are seeking a Customer Success Manager who will be responsible for managing customer engagement activities, ensuring customer satisfaction, and advocating for their needs while delivering value through expert knowledge of the company's products.

Responsibilities

• Becoming an expert in Human API’s product and what it means to deliver real customer success
• Being accountable for the onboarding, training, implementation, support, account management, renewals, expansions, and advocacy for all your customer accounts
• Being primary point of contact for the customer and escalation points
• Coordinating and managing solution implementation process
• Updating and monitoring key metrics for your assigned customer account portfolio
• Coordinating with Customer Operations to ensure the ongoing service and support for the customer portfolio
• Aligning Customer Success activities with customer and organizational goals
• Representing the voice of the customer and helping influence every core Product, Marketing, and Sales process
• Performing all other duties as assigned

Skills

• Have expert written and oral communication skills, able to understand and speak to different audiences (internal and external.)
• Have 5+ years in Customer Success, Account/Relationship Management, or similar roles
• Have meticulous record-keeping skills; highly organized and detail oriented
• Have the ability to manage multiple and concurrent (often competing) priorities
• Have advanced critical thinking and problem-solving skills, focus on continuous improvement
• Have technical competency and aptitude with software applications, tools, and internal systems
• Have empathetic and positive attitude with a desire to make customers successful
• Have effective project management and expectation setting, ability to prioritize and delegate task execution

Company Overview

LexisNexis Risk Solutions provides information to assist customers in industry and government in assessing, predicting, and managing risk. It is a sub-organization of ChoicePoint. It was founded in 2000, and is headquartered in Alpharetta, Georgia, USA, with a workforce of 10001+ employees. Its website is https://risk.lexisnexis.com.

Company H1B Sponsorship

LexisNexis Risk Solutions has a track record of offering H1B sponsorships, with 30 in 2026, 129 in 2025, 132 in 2024, 86 in 2023, 98 in 2022, 125 in 2021, 53 in 2020. Please note that this does not guarantee sponsorship for this specific role.