Note: The job is a remote job and is open to candidates in USA. Pavago is seeking an experienced Customer Success Manager to own the client experience from onboarding through long-term account management. This role focuses on building strong client relationships, driving retention, and ensuring exceptional service throughout client engagements.
Responsibilities
- Lead the onboarding process for new clients and ensure a seamless transition into service delivery
- Serve as the primary point of contact for a portfolio of client accounts
- Build trusted relationships through regular communication and proactive account management
- Manage client expectations while maintaining a high level of satisfaction
- Resolve concerns promptly and coordinate appropriate solutions with internal teams
- Identify opportunities to expand existing client relationships
- Present additional services and recommendations that align with client goals
- Support account renewals and long-term client retention
- Encourage client advocacy through testimonials, referrals, and positive customer experiences
- Partner closely with internal departments to ensure projects are executed successfully
- Communicate client feedback, priorities, and action items to the appropriate teams
- Monitor account performance and ensure follow-through on client commitments
- Keep accurate records of client interactions and ongoing initiatives
Skills
- 3+ years of experience in Customer Success, Account Management, Client Services, or a similar client-facing role
- Proven ability to manage multiple client relationships simultaneously
- Excellent verbal and written communication skills
- Strong organizational and time management abilities
- Commercial mindset with experience identifying account growth opportunities
- Comfortable working in a high-growth, performance-driven environment
- Ability to collaborate effectively across multiple internal teams
- Experience in a marketing, advertising, lead generation, or digital agency
- Familiarity with CRM and client management platforms, including GoHighLevel
- Experience managing recurring revenue accounts
Benefits
- Performance-based incentives tied to account growth, retention, renewals, and client success.
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