Note: The job is a remote job and is open to candidates in USA. Gleantap is an intelligent customer experience platform for fitness and wellness businesses. The Customer Success Manager will own the full client lifecycle, including onboarding, training, relationship management, account reviews, health monitoring, and retention across a portfolio of 80–100 accounts.
Responsibilities
- Onboard new clients — guide them through setup, training, and launch so they see value fast
- Nurture client relationships — proactive check-ins, sharing best practices, and ensuring clients are getting full value from the platform
- Conduct monthly account reviews — lead structured Zoom reviews with each client covering performance, results, and recommendations
- Monitor account health — analyze client data and usage to spot risks early, surface insights, and drive retention
- Be the voice of the client — act as the liaison between customers and our product, support, and leadership teams
- Stay organized at scale — manage 80–100 accounts with clear tracking of every account's stage, action items, and renewal timeline
Skills
- Proven track record in customer success, account management, or client retention
- Exceptional communication skills — articulate, confident, and presentable on video calls; this role involves heavy face time with clients
- Highly organized — you have a proven system for managing a large book of business without dropping balls
- Strong analytical skills — comfortable interpreting customer data and turning it into action
- Self-starter who thrives in a remote environment with minimal hand-holding
- Experience in SaaS, fitness, or wellness industries is a plus
- Bachelor's degree in Business, Marketing, or a related field preferred
Benefits
- Remote work environment
Company Overview