Note: The job is a remote job and is open to candidates in USA. C8 Health is a healthcare platform that uses AI to help organizations implement best practices, improve care consistency, and reduce costs. The Customer Success Manager will guide customers through onboarding, training, deployment, and ongoing engagement while driving adoption, retention, renewals, and account expansion.
Responsibilities
- Onboard new customers to the platform, including account set-up, customer training and creating awareness
- Ensure high user-adoption through effective executive sponsorship, change management, and white-glove customer management
- Regularly monitor account health and adoption to find opportunities to help customers acquire maximum value from C8 Health
- Lead Quarterly Business Reviews with key stakeholders to communicate progress on customer centered KPIs
- Work proactively towards contract renewals and expansion by ensuring key stakeholders and users are seeing value with C8 Health
- Identify and illuminate customer success stories and examples of C8 Health ROI
- Identify and address challenges that impact the success of our customers
Skills
- • 3+ years experience as a Customer Success Manager for B2B SaaS in the Healthcare industry managing hospital department accounts
- • Have a track record of proacively defining and tracking B2B metrics to achieve and maintain customer KPIs
- • Experience creating and executing detailed success plans that define the actions needed to achieve the outcomes that address each customer KPI
- • Desire to work in a high growth startup environment with the will and ability to bring in experience, processes and best practices for account management
- • Bachelor's Degree
- • Highly organized with an ownership mindset, proactive and self-driven with the ability to multitask and prioritize different assignments and a 'can-do' attitude
- • Eager to learn and dig deep into the technical aspects of the platform
- • Patient, active listener with excellent verbal and written communication skills
- • Experience working cross-functionally with internal creative, product, and sales teams
- • While most of the work will be remote and independent, this position may involve approximately 1-2 days of domestic travel 1-2 times per month
- (Preferably in healthcare, business administration or software development, )
- Prior experience as a Healthcare Professional is a plus
Benefits
- Stock options for every full-time employee
- Commuter Benefits
- Competitive health, dental, and vision insurance options
Company Overview