Note: The job is a remote job and is open to candidates in USA. Rasa is a leader in generative conversational AI, enabling enterprises to build and deliver AI assistants. The company is seeking a Customer Success Manager to establish scalable customer relationships, drive product adoption, retention, and expansion, and support enterprise customers throughout the post-sale lifecycle.
Responsibilities
- Own a book of business of Rasa's enterprise customers, acting as their primary point of contact throughout the post-sale lifecycle (including renewals and expansions)
- Ensure customers onboard successfully and adopt Rasa effectively, working closely with stakeholders at all levels to unblock and enable
- Run kick-off calls, project meetings, QBRs, and renewals with professionalism and impact
- Identify expansion opportunities within your accounts, contributing to overall revenue growth
- Proactively address challenges, manage escalations, and maintain strong communications with customers
- Drive business value realization across the customer lifecycle and consistently surface that value back to customers through data, insights, and outcomes
- Maintain accurate account health and renewal forecasting to support broader retention planning
Skills
- Full-time - 100% remote - Location: USA, East Coast
- This is a remote position, but we cannot hire anybody outside of the USA for this position
- Rasa can not assist with work authorization (visa sponsorship) for this position
- You've managed a book of business and know how to run QBRs, onboardings, and renewals
- You have experience driving upsells and cross-sells, contributing to revenue growth
- You've held a technical role in the past, or regularly worked in a customer-facing role with technical / IT stakeholders; you can handle technical conversations and know when/how to escalate
- Ability to understand our product and the technology around it well enough to explain it credibly, run a short demo, and configure business logic yourself
- You've worked with large customers in a SaaS/technology context
- Excellent interpersonal skill: You communicate clearly, operate in a structured manner, and you build lasting customer relationships
- Cross-functional partnerships: Proven ability to collaborate cross-functionally with internal and external stakeholders
- You must be located in and a resident of the location(s) listed for us to proceed with your application
Benefits
- Flexible hours and a dedicated remote budget
- A stipend for professional development
- 6 paid education days
- Unlimited PTO
- Paid sick leave
- Paid public holidays
- A MacBook, and other tech to help you do your job
- Regular remote team events
- An annual company-wide offsite
- Health benefits
- 401(k) contribution with up to 4% match
- Equity options
Company Overview