Note: The job is a remote job and is open to candidates in USA. Pasilobus is a technology company specializing in e-commerce solutions, offering Shopify apps and custom development services to online retailers. They are looking for a motivated and enthusiastic Customer Success Intern currently enrolled in a degree program to support their customer success efforts, which includes engaging with customers and gathering feedback.
Responsibilities
- Engage with new app users after they download our Shopify apps, ensuring they have a positive onboarding experience
- Maintain relationships with existing customers to ensure satisfaction and maximize their experience with our products and services
- Support follow-up with potential project clients by guiding them through the onboarding process and addressing questions
- Collect and track customer feedback to identify opportunities for improvement
- Collaborate with internal teams to report insights and contribute to service enhancement initiatives
Skills
- Currently enrolled as an active student in an accredited college or university
- Excellent written and verbal communication skills
- Comfortable making calls and interacting with customers
- Strong organizational skills and attention to detail
- Legally authorized to work in the U.S
- Located near Seattle, WA, is a plus for occasional in-person meetings
- Interest or coursework in business, marketing, software development, or related fields
- Familiarity with e-commerce or Shopify
- Previous customer service or customer engagement experience
Benefits
- Flexible remote work schedule designed around your studies.
- Valuable real-world experience in customer success and account management.
- Opportunity for mentorship and career development within a growing company.
- Competitive compensation.
Company Overview