Note: The job is a remote job and is open to candidates in USA. DermaSensor, Inc. is a fast-growing medical device company focused on empowering healthcare professionals with solutions to efficiently detect skin cancer. The Customer Success Intern will support customer onboarding and implementation processes, assist in creating training materials, and help track customer engagement activities.
Responsibilities
- Support Director, Customer Success with customer onboarding preparation, implementation tracking, and follow-up coordination
- Assist in organizing customer implementation plans, onboarding checklists, training schedules, and account documentation
- Help prepare customer-facing materials, including onboarding guides, implementation trackers, how-to resources, workflow support documents, and FAQ materials
- Support development and organization of clinical education resources, video tutorials, implementation guides, and best-practice blueprints in partnership with Customer Success, Marketing, and Commercial leadership
- Assist with tracking customer adoption, utilization, onboarding completion, and customer engagement activity in HubSpot CRM system
- Help identify customers that may need follow-up based on onboarding status, utilization trends, missing documentation, or upcoming trial milestones
- Support voice-of-customer efforts by organizing feedback, documenting customer themes, and helping identify provider or practice success stories
- Assist with internal reporting, dashboards, meeting notes, customer summaries, and weekly Customer Success updates
- Coordinate cross-functionally with Sales, Customer Success, Marketing, Operations to support successful customer implementations
Skills
- Undergraduate or graduate student pursuing a degree in healthcare, life sciences, nursing, public health, healthcare administration, business, biomedical engineering, health technology, or a related field
- Strong interest in healthcare innovation, medical devices, AI-enabled clinical solutions, digital health, or customer success
- Excellent written and verbal communication skills
- Strong organizational skills and attention to detail
- Comfortable working in a fast-paced, early-stage growth environment
- Proficiency in Microsoft Office, especially PowerPoint, Excel, and Word
- Ability to help create polished customer-facing materials and internal tracking tools
- Comfortable learning new systems such as HubSpot CRM system
- Ability to handle confidential customer and business information professionally
- Self-starter with a collaborative, service-oriented mindset
Benefits
- This internship may be structured for academic credit or hourly compensation depending on the candidate’s academic program, experience level, availability and scope of responsibilities.
- DermaSensor is open to working with students seeking meaningful hands-on experience in healthcare innovation, medical technology, customer success and AI-enabled clinical solutions.
- Hourly compensation may be available for highly qualified candidates.
Company Overview