Note: The job is a remote job and is open to candidates in USA. Wherefour, Inc. is seeking a Customer Success Implementation Specialist to support customers adopting its business-focused SaaS platform. The role guides customers through implementation, advises on manufacturing and production workflows, delivers tailored training, and helps customers build the knowledge and processes to operate independently.
Responsibilities
- You will guide customers through implementation, advise them on manufacturing and production workflows, and provide thoughtful, hands-on training tailored to their business, team, and way of learning
- You will work with a wide variety of companies from around the world, each with their own operations, challenges, and levels of technical experience
- You will learn how each customer operates, recognize how different individuals and teams learn best, and adapt your approach to help them understand and apply the platform effectively
- You will proactively identify gaps in knowledge, processes, or preparation — including needs customers may not yet recognize themselves — and help address them before they become obstacles to success
- Most importantly, you will help customers build the confidence and knowledge to succeed independently long after implementation is complete — supporting our mission of helping our customers’ companies grow into “giants.”
Skills
- Manufacturing experience and Cannabis background is required for this role
- Open to applicants in the US/Canada
- Minimum of 2 years in a client services role working for a business-focused SaaS product
- Experience in the cannabis or CBD industries
- Undergraduate degree or equivalent experience
- Strong project management skills, with a proven record of managing complex projects with multiple stakeholders and seeing projects through to completion
- Previous employment in a manufacturing operation with knowledge about inventory management and manufacturing concepts
- Strong systems thinker who is able to find multiple solutions for unique customer situations
- Strong data organization skills and understanding. We work with large data sets which require an eye for detail and the capacity to diagnose how numbers are calculated and from where they originate
- Excellent time management skills, e.g. you appreciate spreadsheets and the value of checking off items on a "to do" list
- Experience or familiarity with ERPs like SAP, Oracle, NetSuite, Microsoft Dynamics, or similarly complex business software systems
- Familiarity with accounting software such as Quickbooks Online, Quickbooks Desktop, Sage Intacct or other similar accounting systems
- Experience with ZenDesk, HubSpot or other CRM platforms
- Previous remote work experience
- Familiarity with food safety, GMP, HACCP, SQF, ISO 9000 or similar global standards
Benefits
- Performance and milestone incentives
- Comprehensive training on the company system will be provided
Company Overview