Note: The job is a remote job and is open to candidates in USA. Sitemark is an AI and robotics platform for building and operating renewable energy projects. The Customer Success & Implementation Engineer owns the customer journey from technical onboarding through long-term partnership, configuring platforms, preparing customer data, translating workflows into solutions, delivering training, and improving support and implementation processes.
Responsibilities
- Own the customer journey end to end — run a structured technical onboarding process, drive adoption, and turn satisfied customers into loyal, long-term partners
- Define the implementation strategy for each customer: analyze their use case, understand how they work, and design the platform setup that serves them best — then make sure sites are configured to that standard, whether hands-on or by guiding others
- Translate customer workflows into the right Sitemark solution — map their processes onto the platform's capabilities and work with them to get it live and adopted
- Own the quality of customer data flowing into the platform — set the standards for site layouts (CAD/DXF), drone and GIS data, project schedules, and other imports, so every customer starts from a clean, reliable foundation
- Build and run a self-sustaining customer success and support system for customers, resellers, partners, and pilots — so issues get resolved fast and support requests go down over time
- Deliver product training and education that helps customers get the most out of Sitemark, and become the in-house expert who supports customers and colleagues on using and optimizing the product
- Feed customer needs and implementation friction back to the product team, and streamline the onboarding and implementation process so every rollout is faster and smoother than the last
Skills
- • A hybrid profile: as strong with customers as you are with technical systems — you can run a kickoff call in the morning and troubleshoot a data import in the afternoon
- • A bachelor's degree or higher in a relevant field. An engineering background or technical experience is a big plus
- • Comfort working with technical data formats — CAD/DXF drawings, GIS data, project schedules — and learning new tools quickly
- • Exceptional stakeholder-management skills — you juggle multiple projects and functions without dropping balls
- • An analytical and proactive problem-solver who can take an ambiguous customer use case and turn it into a working setup
- • A clear communicator who can translate between customers and engineers, and make complex things simple in training and documentation
- • Experience in customer success management
- • Knowledge of the solar industry and its regulations
- • Experience with photogrammetry, Lidar, and UAV / drone operations
Benefits
- Work on a mission that matters: accelerating the world's transition to renewable energy.
- Hybrid working model — two days a week in our Leuven office.
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