Note: The job is a remote job and is open to candidates in USA. CodeGeniusRecruit is seeking a Customer Success Engineer to support users of its AI and SaaS web applications. The role investigates and resolves reported issues, debugs across the AI and SaaS stack, escalates engineering problems, identifies systemic product risks, and creates documentation and runbooks while communicating empathetically with customers.
Responsibilities
- Investigate talent-reported issues end-to-end, reproduce bugs, and identify root causes
- Debug across AI + SaaS stack using telemetry, logs, and database queries
- Triage issues, escalate true engineering problems, and resolve others via configuration or guidance
- Surface systemic patterns and product risks to engineering and product leadership
- Create clear documentation and runbooks to improve resolution speed
- Communicate with precision, professionalism, and empathy
Skills
- • Ability to debug web applications, likely from a Computer Science or Software Engineering background
- • Experience building modern web applications (React, Node, Flask, Next.js, etc.)
- • Strong relevant experience supporting customers on web applications
- • Comfortable with AI systems, including LLMs, agents, or generative models
- • Experience exploring behavior of AI tools, such as fine-tuning or prompt chains
- • Familiarity with modern AI APIs (OpenAI, Anthropic) or agent frameworks (LangChain, AutoGPT) is a plus
Benefits
- Full-time employment
- Remote work
Company Overview