Note: The job is a remote job and is open to candidates in USA. Zero Networks is seeking a dedicated, customer-focused Customer Success Engineer to help customers maximize the value of its products after purchase. The role provides customer training, deployment support, technical issue resolution, relationship management, and feedback to internal product teams.
Responsibilities
- **Customer Usage:** Collaborate with customers to drive usage at Zero Networks means segmenting assets and users effectively, ensuring tailored deployment support and engagement strategies
- **Training Delivery:** Conduct comprehensive training sessions for customers following procurement, equipping them with the knowledge and skills to utilize our products effectively
- **Regular Engagement:** Schedule and conduct regular touch bases with customers
- **Technical Issue Resolution:** Lead with extreme accountability to resolution, customer issues in collaboration with support and R&D
- **Customer Relationship Management:** Build and maintain strong relationships with customers, understanding their goals, challenges, and feedback to enhance their experience with our products
- **Feedback Loop:** Gather customer feedback and insights to relay to internal teams, contributing to product improvements and enhancements
Skills
- * Bachelor's degree in a relevant technical field (e.g., Computer Science, Engineering) or equivalent practical experience
- * 3+ years of experience in a customer success, technical support, or related role, preferably in the SaaS or information security industry
- * Strong technical background with the ability to understand complex technical concepts and communicate them effectively to non-technical audiences
- * Must have technical understanding of Active Directory, REST APIs, scripting technology (Python or PowerShell), and Operating Systems (Windows, Linux, Mac)
- * Excellent communication and interpersonal skills, with a passion for delivering exceptional customer experiences
- * Proven ability to manage multiple priorities and adapt to changing customer needs in a fast-paced environment
- * Strong problem-solving and analytical skills, with the ability to think critically and develop innovative solutions
- * Ability to work independently and manage multiple priorities in a fast-paced, dynamic environment
- * 3+ years of experience in a customer success, technical support, or related role, preferably in the SaaS or information security industry
- Experience conducting training sessions or workshops is a plus
Benefits
- Stock options
- An annual bonus (for non-commissioned roles)
- Open to other remote locations
Company Overview