Note: The job is a remote job and is open to candidates in USA. Huskeys is an early-stage cybersecurity company building a platform for web application and API security, including WAF, API Security, Bot Protection, and Edge Security capabilities. The Customer Success Engineer will own the enterprise post-sales customer journey, lead technical onboarding and adoption, troubleshoot issues, monitor customer health, support expansion, and establish scalable Customer Success processes and playbooks.
Responsibilities
- Own the complete post-sales lifecycle for enterprise customers, from handoff through renewal and expansion
- Lead technical onboarding and product implementation for new customers
- Drive customer adoption and long-term platform usage
- Build trusted relationships with security, infrastructure, and engineering teams on the customer side
- Monitor customer health and proactively identify risks before renewal
- Partner closely with Sales to drive expansion opportunities
- Troubleshoot technical issues and coordinate with Engineering when needed
- Translate customer feedback into actionable product improvements
- Create onboarding guides, playbooks, documentation, and internal processes that scale
- Define and track Customer Success KPIs, health scores, and operational metrics
- Help build the Customer Success organization from the ground up
Skills
- • 5+ years of experience in Customer Success Engineering, Technical Account Management, Solutions Engineering, Sales Engineering, or a similar post-sales technical role
- • Experience supporting enterprise customers
- • Strong technical troubleshooting skills
- • Experience with Web Application Firewall (WAF) technologies
- • Experience with WAAP, API Security, Bot Protection, CDN, or Edge Security
- • Experience working with cloud platforms such as AWS, Azure, or GCP
- • Fluent English
- • Background in cybersecurity or cloud infrastructure
- • Experience building Customer Success processes from scratch
- • Experience working in an early-stage startup
- • Familiarity with companies such as Akamai, Cloudflare, Imperva, Fastly, or similar security vendors
Benefits
- Freedom to design the customer journey, influence product direction, and establish the standards that future Customer Success team members will follow.
- Work directly with company leadership.
- Collaborate closely with Product and Engineering.
- Play a critical role in helping customers realize the full value of the platform.
Company Overview