Note: The job is a remote job and is open to candidates in USA. Nuclearn brings modern artificial intelligence to the nuclear power industry by building AI software for nuclear operations. The Customer Success Engineer deploys and implements the platform at customer facilities, configures plant workflows, troubleshoots integrations, trains users, and owns customer relationships from go-live through expansion.
Responsibilities
- Deployment and implementation. Install and configure Nuclearn's platform on customer infrastructure, on-prem (sometimes air-gapped) or in secure cloud, owning the technical side of plant-system integrations and partnering with Engineering on custom work
- Customer success and adoption. Make sure customers get the outcomes they bought: understand their workflows, train their users, troubleshoot friction, and catch adoption gaps before they become retention risks
- Technical advisory. Be the credible technical voice your customers' IT teams and engineers respect, recommending configurations, optimizing how they use the platform, and documenting patterns that scale to other customers
- Customer voice. Surface what you hear to Product and Engineering. You'll know things about how our software is actually used that nobody else at Nuclearn does, and that's a responsibility
Skills
- You have 3+ years in customer success engineering, technical implementation, or solutions engineering at a B2B software company
- You've worked with enterprise customers on complex deployments where the customer's technical team was as smart as you are, and you held your own
- You're genuinely technical
- You're comfortable in Linux, you know your way around Docker or Podman, and you can troubleshoot integration issues without escalating every time
- You don't need to write production code, but you should be the kind of person engineers respect in a technical conversation
- You're customer-facing by choice
- You'd rather be on site at a plant solving a real problem than behind a desk
- You handle skeptical, technical buyers without getting defensive
- You're comfortable when the customer knows more about their domain than you do; your job is to bring deep expertise on our platform, not on theirs
- You're AI-fluent
- You use AI tools in your work, you understand what they're good and bad at, and you can talk credibly with customers about how Nuclearn's AI fits into their workflows
- This role is remote and US-based, with regular travel to customer sites, typically nuclear plants in North America
- Regular travel to customer sites (expect 25 to 40% travel, varying by deployment phase)
- U.S. citizenship or permanent residency required for DOE export compliance
- Experience in nuclear, utilities, energy, or another regulated industry
- Familiarity with Azure, Terraform, or Kubernetes
- Background working with generative AI, Postgres, or Python
- Prior experience at an early-stage startup where the playbook was still being written
Benefits
- Equity participation
- Medical, dental, and vision insurance
- 401(k) with 100% match on the first 4%
- Unlimited PTO
- Remote (US-based); Phoenix HQ option available and welcomed
Company Overview