Note: The job is a remote job and is open to candidates in USA. Huskeys is an early-stage cybersecurity company focused on redefining application security. They are seeking a Customer Success Engineer to manage the post-sales customer journey, ensuring successful onboarding, adoption, and expansion for enterprise customers.
Responsibilities
- Own the complete post-sales lifecycle for enterprise customers, from handoff through renewal and expansion
- Lead technical onboarding and product implementation for new customers
- Drive customer adoption and long-term platform usage
- Build trusted relationships with security, infrastructure, and engineering teams on the customer side
- Monitor customer health and proactively identify risks before renewal
- Partner closely with Sales to drive expansion opportunities
- Troubleshoot technical issues and coordinate with Engineering when needed
- Translate customer feedback into actionable product improvements
- Create onboarding guides, playbooks, documentation, and internal processes that scale
- Define and track Customer Success KPIs, health scores, and operational metrics
- Help build the Customer Success organization from the ground up
Skills
- 5+ years of experience in Customer Success Engineering, Technical Account Management, Solutions Engineering, Sales Engineering, or a similar post-sales technical role
- Experience supporting enterprise customers
- Strong technical troubleshooting skills
- Experience with Web Application Firewall (WAF) technologies
- Experience with WAAP, API Security, Bot Protection, CDN, or Edge Security
- Experience working with cloud platforms such as AWS, Azure, or GCP
- Fluent English
- Background in cybersecurity or cloud infrastructure
- Experience building Customer Success processes from scratch
- Experience working in an early-stage startup
- Familiarity with companies such as Akamai, Cloudflare, Imperva, Fastly, or similar security vendors
Company Overview