[Remote] Customer Success Content & Enablement Manager

Note: The job is a remote job and is open to candidates in USA. Arrow Electronics, through its SiliconExpert business, provides trusted intelligence for the global electronics supply chain. The Customer Success Content & Enablement Manager owns the content ecosystem supporting user adoption, Customer Success, and Sales, while managing cross-functional projects, creating process documentation, and delivering training on customer success and ROI enablement.

Responsibilities

• Leading complex cross functional
• Leads project calls, assigns work and manages project to timeline and outcomes
• Stakeholder management—Leads stakeholder management sessions and keeps various management abreast of potential issues by maintaining open lines of communication
• Creation of project related process documents
• Assist in training new and existing employees with regard to policies and procedures related to project outcomes
• Green Belt Certified
• PMP Certified

Skills

• Green Belt Certified
• PMP Certified
• Marketing background related to content creation and building email campaigns, with awareness of GDPR regulations
• Requires 3-5 years of experience in content creation and project management
• Requires in-depth knowledge on the electronics supply chain industry and experience with SaaS
• Hybrid if in Colorado: Tuesday, Wednesday, Thursday required office days for Panorama Office site; Monday, Friday-work from home
• Fully remote for other locations listed: Must be able to travel to an Arrow office location as requested by Arrow leadership
• Typically requires 5–7 years of related experience with a 4 year degree; or 3 years and an advanced degree; or equivalent work experience
• Requires experience in the following tools: HubSpot, Zendesk, Pendo (preferred), and Salesforce

Benefits

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Short-Term/Long-Term Disability Insurance
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
• Paid Time Off (including sick, holiday, vacation, etc.)
• Tuition Reimbursement
• Growth Opportunities
• Hybrid if in Colorado: Tuesday, Wednesday, Thursday required office days for Panorama Office site; Monday, Friday-work from home.
• Fully remote for other locations listed

Company Overview

Arrow Electronics designs, manufactures and distributes electronic components for industrial and commercial sectors. It is a sub-organization of Arrow Electronics. It was founded in 1935, and is headquartered in Centennial, Colorado, USA, with a workforce of 10001+ employees. Its website is https://www.arrow.com/.

Company H1B Sponsorship

Arrow Electronics has a track record of offering H1B sponsorships, with 20 in 2026, 54 in 2025, 38 in 2024, 50 in 2023, 68 in 2022, 62 in 2021, 86 in 2020. Please note that this does not guarantee sponsorship for this specific role.