Note: The job is a remote job and is open to candidates in USA. Rely is an AI-native platform accelerating due diligence and audits for the multifamily real estate market. The Customer Success Associate will onboard customers, support their use of Rely’s audit and diligence platform, review property data, explain findings, and translate feedback into product improvements.
Responsibilities
- Help onboard customers and guide them through their first audits
- Review lease audits, rent rolls, and property data to ensure customers are getting useful, actionable results
- Serve as a day-to-day resource for customers using Rely
- Help customers understand discrepancies, findings, and opportunities identified by the platform
- Work closely with our product team to translate customer feedback into product improvements
- Support acquisition diligence, internal audits, transitions, and other multifamily workflows
- Help develop best practices as we scale customer success across the industry
Skills
- 3–5 years of multifamily experience
- Direct experience reviewing leases, rent rolls, resident files, or lease audits
- Strong understanding of how multifamily properties operate
- Experience with systems like Entrata, Yardi, RealPage, or similar PMS platforms
- Extremely detail-oriented and comfortable working with large amounts of property-level data
- Strong communicator who can work directly with property teams, operators, and executives
- Comfortable in a fast-moving startup environment where the role will evolve quickly
Benefits
- Remote work arrangement
- Full-time employment
Company Overview