Note: The job is a remote job and is open to candidates in USA. Dataminr is a mission-driven company that provides organizations with early signals of emerging risks and events. The Customer Success Associate will serve as a platform expert, managing a portfolio of accounts to ensure value optimization and retention while leveraging consultative skills to identify customer needs.
Responsibilities
- Be an expert on Dataminr’s platform with a deep understanding of open source and social media analytics
- Manage and develop a portfolio of companies based in NORAM with a focus on retention and expansion
- Provide user-level support to augment business development efforts across the Corporate Risk vertical
- Learn client mission and operational processes in order to integrate Dataminr into their workflows and recommend best practices
- Collect customer feedback and clearly articulate product recommendations for Dataminr product development with our engineering and product teams
- Develop deep insights regarding customer use cases, internal decision making nuances, budget cycles and other key information necessary to close the renewal
- Strategically navigate and influence stakeholders in the buying process including users, influencers and budget decision makers
- Attain targets for bookings in your book of business, on-time renewals, overall critical renewal and expansion metrics, and increase penetration in your BoB through existing product portfolio and new offers
Skills
- 2-3+ years of enterprise software or SaaS customer success/account management with a demonstrated track record of success
- Experience providing product support at the user level
- Self-motivation and an ability to handle multiple competing priorities in a fast-paced environment
- Detail-oriented with excellent organizational skills and a strong focus on delivering the best possible client experience
- High level of accountability and the ability to execute on multiple and competing projects and deadlines
- Knowledge and/or experience of publicly available information and social media analysis efforts of enterprise organizations, including but not limited to corporate security, risk, or crisis management a plus
- Experience with Salesforce or similar CRM a plus
Benefits
- Company equity
- Generous PTO and sick leave
- Flexible work arrangements
- Offices all over the world to foster collaboration
- Robust employee resource group (ERG) network
- Manager development programming
- Professional development funds
Company Overview