Note: The job is a remote job and is open to candidates in USA. Promenade is a mission-driven company empowering local businesses with software and services to help them thrive online and offline. The Customer Success Associate will serve as the primary relationship driver between Promenade and its floral partners, handling support requests and fostering strong B2B partnerships. This role focuses on delivering exceptional customer service, troubleshooting issues, and enhancing the overall user experience through effective communication and problem-solving.
Responsibilities
- Handling a high volume of user support requests via email, phone, and social media
- The first point of contact for both Promenade customers and partners
- Triaging incoming support issues, accurately diagnosing them, and escalating bugs to the engineering team
- Acting as an advocate for Promenade users and providing them with outstanding service while resolving issues in a timely and efficient manner
- Identifying trends and inefficiencies to enhance the support process and improve the user experience
- A product evangelist! Helping customers and partners use our Promenade products to change the way local businesses connect with their community
Skills
- A natural people person and relationship builder
- Passionate about serving small businesses and being apart of a growing startup
- Tech savvy and can quickly pick up sales/support tools such as Zendesk, Salesforce, & Confluence
- An excellent communicator, both in writing and over the phone
- Friendly, optimistic, and have a caring demeanor
- Adept at working well under pressure and with tight deadlines
- Handling a high volume of user support requests via email, phone, and social media
- The first point of contact for both Promenade customers and partners
- Triaging incoming support issues, accurately diagnosing them, and escalating bugs to the engineering team
- Acting as an advocate for Promenade users and providing them with outstanding service while resolving issues in a timely and efficient manner
- Identifying trends and inefficiencies to enhance the support process and improve the user experience
- A product evangelist! Helping customers and partners use our Promenade products to change the way local businesses connect with their community
- Experienced with customer service (retail or service industry experience a big plus!) or customer support, including phone, email, and/or chat
Benefits
- Equity/Stock options in a profitable and rapidly growing company
- Great Medical/Dental/Vision coverage
- Transportation coverage in the form of parking, rideshare, or metro credit
- Fully stocked snack bar & weekly catered lunches
- The company provided gear & swag (MacBook Pro, t-shirt, sunglasses, etc.)
- Ability to mold your career and make an immediate impact
- Work in a fast-paced, fun environment with an eclectic group of people from all over the world
Company Overview