Note: The job is a remote job and is open to candidates in USA. Healthy Together is a mission-driven software company that helps governments deliver food and health benefit programs more efficiently through automation, AI, and a composable SaaS platform. The Customer Success Associate will manage government client relationships, lead onboarding and deployment coordination, drive customer outcomes, and support scalable customer success operations, reporting, and change management.
Responsibilities
- Serve as the primary relationship owner for a portfolio of Healthy Together deployments across SNAP, WIC, Medicaid, and federal programs
- Lead customer onboarding, deployment coordination, and ongoing success planning
- Develop a deep understanding of each customer’s goals, operations, and desired outcomes — proactively identifying opportunities to deliver measurable impact
- Act as a gatekeeper and advocate: protecting engineering and product resources while ensuring customer needs are represented and prioritized
- Drive operational excellence through customer success metrics, data tracking, and quarterly business reviews
- Develop and maintain dashboards and reporting frameworks that meet both internal and partner needs — supporting Healthy Together’s program tracking and operational visibility while co-creating tailored dashboards with state partners to measure impact, adoption, and shared success metrics
- Collaborate cross-functionally to design and communicate change management strategies for new releases, integrations, and process updates
- Contribute to internal resource creation, playbooks, and reporting frameworks to improve the scalability and consistency of the Customer Success function
- Support customer communication efforts, ensuring updates, trainings, and technical changes are clearly and effectively communicated
- Facilitate structured feedback loops between partners and internal teams to continuously improve product fit and program outcomes
Skills
- • 2+ years of experience in Customer Success, Account Management, Program Management, Consulting, or a related client-facing role
- • Excellent written, verbal, and visual communication skills; able to distill complexity into clear, compelling messaging
- • Demonstrated ability to translate ambiguous or unstructured feedback into clear, actionable plans that drive measurable outcomes for both partners and internal teams
- • Experience collaborating across engineering, design, product, and operations teams in an agile or fast-paced environment
- • Ability to work autonomously, manage multiple priorities, and solve complex problems in ambiguous settings
- • Passion for improving public sector efficiency and citizen experience
- • Remote within the United States
- • Expected travel up to 3 days per month for partner meetings, conferences, or key customer events (with occasional exceptions)
- • At least one company-wide or team in-person gathering per year
- • Experience working with federal, state, or local governments or other large enterprise partners
- • Previous experience supporting technology rollouts, change management, or communications for government or large enterprise partners
Benefits
- Remote within the United States
Company Overview