Note: The job is a remote job and is open to candidates in USA. Eddi is an AI-native intelligence platform built for institutions that manage public and grant funded dollars. The Customer Success and Implementation Lead supports and grows relationships with higher education and K-12 clients by onboarding partners, guiding platform implementation, monitoring usage and performance, and coordinating client needs. The role also manages stakeholder communication, gathers product feedback, demonstrates value and impact, and drives client satisfaction, retention, and expansion.
Responsibilities
- Onboarding new K-12 and university and college partners, guiding them through platform implementation, and ensuring they understand how to use Eddi’s tools to optimize funding workflows
- Monitoring client usage and performance, proactively identifying opportunities for improvement, and coordinating with internal teams to address technical or product-related needs
- Managing ongoing communication with stakeholders, gathering feedback to inform product enhancements, and preparing reports and updates that demonstrate value and impact
- Maintaining high levels of client satisfaction, drive retention and expansion, and contribute to best practices for serving higher education customers
Skills
- Candidates should possess strong interpersonal skills and a collaborative mindset for building long-term client relationships
- Candidates should possess excellent communication skills, including clear written and verbal communication tailored to higher education stakeholders
- Candidates should possess a focus on customer satisfaction and experience, ensuring that clients achieve measurable value and positive outcomes
- Candidates should possess proven customer service capabilities, including responsiveness, follow-through, and problem-solving for client issues
- Ability to manage multiple accounts and projects simultaneously, with strong organizational and time-management skills in a remote environment
- Comfort with data, dashboards, and technology platforms, with the ability to translate insights into actionable recommendations for clients
- Bachelor's degree or equivalent experience in education, public administration, business, or a related field
- Strong customer sense and ability to build and execute on growth plans
- Experience working with K-12, universities, colleges, or other higher education institutions, preferably in funding, grants, financial aid, or administration
- Experience in startups, consulting, higher-ed, or high-growth environments where you had to figure things out fast
Benefits
- Equity
- Health benefits fully covered
- Remote position
Company Overview