Note: The job is a remote job and is open to candidates in USA. Velocity is a Managed Solutions Company seeking a Customer Success Admin to support their Customer Success team with various administrative and customer service tasks. This role involves collaboration with Customer Success Managers and other internal teams to ensure effective service delivery to external customers.
Responsibilities
- Filling out excel spreadsheets
- Creating customer locations in V-Select
- Setting up billing locations
- Relaying information between carrier tickets and customer spreadsheets
- Contract generation
- Gathering information from tech tickets to assist with document creations where needed
- Responding to customer correspondence (when needed)
- Ticket creation or monitoring (when needed)
- Handling customer equipment order requests
- Billing requests/submissions
- Providing overall admin support to Project Coordinators and Customer Success Managers
- Other duties as assigned by leadership
Skills
- High school diploma
- 1+ years' related experience
- Strong customer service experience that showcases a professional, patient, and courteous approach to working with customers, visitors, and other team members
- Demonstrated ability to work in a fast-paced, customer-centric environment
- Proficient in MC Office applications with specific emphasis on Excel and Outlook
- Ability to learn and understand custom software systems/portals and other online tools
- Strong organizational and analytical skills with attention to detail
- Strong communication, presentation, and interpersonal skills
- Strong attention to detail and analytical ability to problem solve
- Self-starter and can work well independently as well as with others on a team
- Ability to manage and prioritize multiple tasks and projects with a sense of urgency
- Ability to remain calm in stressful situations
- Associate degree preferred
- Previous telecom/IT experience preferred but not required
Benefits
- Medical, Dental, Vision
- PTO & Paid Holidays
- Paid Parental Leave
- Paid Sick Leave
- 401K 6 with Employer Match
- Company provided Life Insurance, Short/Long-Term Disability
- Supplemental Benefits Available
Company Overview