Note: The job is a remote job and is open to candidates in USA. Standard Metrics is an AI-driven financial data platform that helps investors and their portfolio companies make more informed decisions. The Customer Success team is responsible for the complete post-sales lifecycle of customers, ensuring maximum value from the platform and driving customer retention.
Responsibilities
- Cultivate long-term relationships with customers and connect with key stakeholders across the business, from senior executives to power users
- Develop a deep understanding of the customer’s business requirements, challenges, and goals in order to drive successful outcomes including increasing customer lifetime value and collaborating with customers to provide references and testimonials
- Proactively manage relationships throughout the customer lifecycle, from deployment and adoption to growth and contract renewal
- Drive platform utilization across customer teams and provide best practice recommendations to help further platform adoption
- Own renewals and upsells for your assigned book of customers, proactively identifying and addressing churn risk, and accurately forecasting future revenue growth
- Lead recurring Partnership Reviews to align on business priorities, review product usage and insights, and provide an overview of our Product Roadmap and relevant upcoming enhancements
- Be a champion for our customers with our Product and Engineering teams, ensuring their voices and needs are heard and prioritized
Skills
- 2+ years of relevant experience in a client-facing role, ideally within customer success or account management
- Track record of developing strategic relationships with customers, identifying business goals, and driving value realization in order to ensure customer retention and reference-ability
- Experience managing and closing renewals and upsells
- Strong executive presence and ability to successfully navigate all levels of customer organizations
- Experience presenting to C-level executives and an ability to influence internal and external decision-makers
- Ability to work in a high-growth environment with a willingness to tackle projects and work independently
- Strong time management and prioritization skills, a natural empathy for customers, and excellent written and verbal communication abilities
- Passion for technology, startups, entrepreneurship, and/or venture capital is a plus
Benefits
- Health and dental insurance
- We cover you and your dependents' medical/dental/vision insurance 100% in the USA. Internationally we match local health coverage for you and your family.
- Flexible vacation: Take time off when you need it! We find most employees take 3-4 weeks in addition to holidays, but there are no firm rules.
- Paid parental leave: 12 weeks of paid leave for all new parents in the USA. Internationally we match parental leave standards in your area.
- Complete transparency: Everyone has full access to business metrics and financial information about the company.
- Regular offsites: While we are a remote-first company ... we also love getting the team together. On a recurring basis, we fly the whole team out to an exciting destination to plan, bond, and innovate.
Company Overview