Note: The job is a remote job and is open to candidates in USA. 1mind is building the next generation of revenue teams with a focus on Autonomous Customer Experience. The Customer Solutions Engineer will architect AI Superhumans, guiding customers through the activation journey and ensuring seamless integration of AI into their ecosystems.
Responsibilities
- Architect Superhuman Activation: Lead the technical discovery and "blueprint" phase for new customers, mapping their existing business systems to our AI framework
- System Mapping & Integration: Design and implement the data flows between 1mind agents and client tech stacks (CRMs, MAPs, APIs, and proprietary databases)
- Experiential Configuration: Fine-tune Superhuman experiential elements such as visualizations, logic gates, and response triggers
- Customer Consultation: Serve as the technical face of the services team, guiding stakeholders through the activation journey and translating complex technical hurdles into clear, actionable outcomes
- Quality Assurance & Optimization: Conduct rigorous testing of agent behaviors pre & post-deployment to ensure peak performance and reliability
- Feedback Loop: Partner with Product and Engineering teams to advocate for new features and platform enhancements based on real-world activation challenges
Skills
- 3 - 5+ years in a technical, customer-facing role (e.g., Solutions Architect, Implementation Engineer, or Technical Account Manager) within a SaaS environment
- Proven track record of system integration: You should be comfortable working with REST APIs, webhooks, and middleware
- Background in Workflow Design: Experience mapping complex business processes using tools like LucidChart, Miro, or Visio
- Client Management: Experience managing high-stakes projects for enterprise-level stakeholders, specifically during the 'onboarding' or 'activation' lifecycle
- AI/ML Literacy: Familiarity with LLM prompt engineering, vector databases, or natural language processing (NLP) concepts
- Technical Proficiency: Knowledge of Python, JavaScript, or SQL is a major plus for troubleshooting integrations
- Industry Knowledge: Experience in CX (Customer Experience) or Digital Transformation sectors
- Project Management: Proficiency with tools like Asana, Jira, or Monday.com to keep multi-phase activations on track
Benefits
- Offers Equity
- 1mind's total compensation package is designed to be competitive and includes base salary, equity, and a full range of benefits and perks.
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