Note: The job is a remote job and is open to candidates in USA. Connect America provides connected-care technologies and services that help aging individuals and at-risk populations live safely and independently. The Customer Service/Intake Specialist manages customer inquiries, processes referrals, sets up and maintains client accounts, resolves account issues, and provides accurate, timely support in a high-volume remote environment.
Responsibilities
- Handle inbound and outbound calls, emails and faxes in a professional and timely manner
- Deliver excellent customer service and support across all interactions
- Process intake for all referrals, including State-Funded/Medicaid
- Set up new client accounts and update existing account and billing information
- Follow up on pending items to ensure timely resolution
- Perform accurate data entry across multiple systems and portals
- Assist team members as needed to support overall operations
- Scan and maintain documentation in accordance with company procedures
- Communicate any delays or issues impacting deadlines to leadership
- Maintain strict confidentiality of all client and business information
- Troubleshoot and resolve account-related issues using strong problem-solving skills
- Perform additional duties as assigned by leadership
Skills
- High School Diploma or GED required
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Strong verbal and written communication skills
- Strong typing skills with a high level of accuracy and general computer skills
- Ability to troubleshoot minor computer and technical issues independently
- Ability to multitask, prioritize, and work effectively in a fast-paced environment
- Strong attention to detail and problem-solving abilities
- Reliable high-speed internet connection suitable for remote work
- Dedicated, quiet home workspace free from distractions
- Ability to use multiple systems and applications simultaneously
- Comfort working with email management systems and internal ticketing or request platforms
- Ability to troubleshoot basic technical issues independently or with IT support
- Monday thru Friday
- Business Hours are between 7AM EST to 5PM EST
- 1–3 years of experience in a call center or customer service role preferred
Benefits
- This position is 100% remote.
Company Overview