---
About talentedge
Welcome to talentedge, a global leader in Business Process Outsourcing (BPO) and digital customer experience solutions. With a presence in more than 20 countries and a portfolio that spans contact center services, IT support, and advanced analytics, talentedge empowers businesses to deliver world‑class customer interactions while driving operational excellence. Our culture is built on innovation, collaboration, and a relentless focus on people—both our clients and our team members. Whether you’re a seasoned professional or just starting your career, talentedge offers a dynamic, inclusive environment where your contributions are recognized, rewarded, and celebrated.
Why Work With talentedge?
At talentedge, we believe that remote work should be more than just a location—it should be a lifestyle that balances flexibility, growth, and well‑being. As a Remote Customer Service & Technical Support Agent, you’ll enjoy:
- Competitive hourly rates with performance‑based bonuses
- Full‑time and part‑time schedules that fit your life
- Paid training, paid time off, and comprehensive health benefits
- Access to a company laptop, headset, and all the tools you need to succeed
- Daily contests, prizes, and a casual dress code that keeps you comfortable
- Clear career pathways and internal promotion opportunities
Key Responsibilities
As a Remote Customer Service & Technical Support Agent, you’ll be the frontline champion for talentedge’s diverse client base. Your day‑to‑day tasks will include:
- Customer Engagement: Listen actively to customers, understand their needs, and resolve issues with empathy and efficiency.
- Account Management: Use talentedge’s state‑of‑the‑art CRM and support systems to update account information, process orders, and track service requests.
- Sales Enablement: Identify upsell and cross‑sell opportunities, and apply proven sales techniques to enhance customer value.
- Product Education: Explain talentedge’s products and services clearly, ensuring customers understand how they can benefit.
- Escalation Management: Recognize when a situation requires higher authority and seamlessly hand off to the appropriate manager.
- First‑Call Resolution: Aim for 100% first‑call resolution by troubleshooting, problem‑solving, and following up promptly.
- Team Collaboration: Share insights, best practices, and feedback with teammates and supervisors to continuously improve service quality.
Essential Qualifications
We’re looking for candidates who bring a blend of technical aptitude, communication skills, and a customer‑centric mindset. The following are non‑negotiable:
- Minimum age of 18 years and a high school diploma or equivalent.
- Excellent written and verbal communication skills.
- Typing speed of 20+ words per minute with high accuracy.
- Basic proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook).
- Comfortable navigating Windows operating systems.
- Strong organizational skills and the ability to multitask in a fast‑paced environment.
- Reliable attendance and punctuality.
- Empathy, patience, and a genuine desire to help customers.
- Problem‑solving and conflict‑resolution abilities.
- Team orientation and a collaborative spirit.
Preferred Qualifications
While the essentials are the foundation, the following attributes will set you apart:
- Prior experience in customer service, technical support, or sales.
- Knowledge of customer relationship management (CRM) platforms.
- Experience with call‑center metrics such as average handle time, first‑contact resolution, and customer satisfaction scores.
- Basic understanding of talentedge’s product suite and industry trends.
- Fluency in additional languages (Spanish, French, Mandarin, etc.).
- Experience with remote work tools (Zoom, Teams, Slack).
Skills & Competencies
Success at talentedge requires a blend of soft and hard skills. Here’s what we value most:
- Communication: Clear, concise, and courteous communication across all channels.
- Technical Proficiency: Ability to quickly learn new software and troubleshoot basic technical issues.
- Adaptability: Thrive in a dynamic environment where priorities shift rapidly.
- Customer Focus: Put the customer first, always seeking to exceed expectations.
- Time Management: Prioritize tasks, meet deadlines, and maintain productivity.
- Collaboration: Work effectively with teammates, supervisors, and cross‑functional partners.
- Analytical Thinking: Diagnose problems, identify root causes, and propose solutions.
Career Growth & Learning Opportunities
At talentedge, we invest in your professional development. As a Remote Customer Service & Technical Support Agent, you’ll have access to:
- Paid, on‑the‑job training programs that cover talentedge’s products, industry best practices, and soft‑skill development.
- Mentorship from experienced agents and managers.
- Internal career pathways into senior support roles, team leadership, or specialized technical positions.
- Opportunities to transition into talentedge’s broader portfolio, including digital experience, IT services, and analytics.
- Regular performance reviews that highlight growth areas and reward achievements.
Work Environment & Culture
Working remotely from the comfort of your home, you’ll still feel part of a vibrant, supportive community:
- Daily virtual team huddles to share updates, celebrate wins, and address challenges.
- Monthly town‑hall meetings with talentedge leadership to stay aligned with company vision.
- Access to a dedicated HR and IT support team that ensures your remote setup runs smoothly.
- A culture that values work‑life balance, diversity, and inclusion.
- Regular virtual social events, trivia nights, and wellness challenges.
Compensation & Benefits
We believe in rewarding hard work and dedication. Your compensation package will include:
- Competitive hourly rate based on experience and role level.
- Performance‑based bonuses tied to customer satisfaction and sales metrics.
- Paid time off (PTO) and paid holidays.
- Health, dental, and vision coverage after 60 days of employment.
- Short‑term disability and life insurance options.
- Retirement savings plans where available.
- Supplemental insurance (accident, critical illness).
- Company‑provided laptop, headset, and other necessary equipment.
- Daily contests and prizes ranging from electronics to travel vouchers.
- Casual dress code and flexible scheduling.
Eligibility & Application Process
To be considered, you must:
- Be authorized to work in the country where the role is based.
- Complete a full application on talentedge’s careers page, including screening questions and a brief pre‑employment test.
- Submit to a Level II background check and drug screening, as required.
- Be willing to comply with talentedge’s security and safety policies.
Join Talentedge Today
If you’re a motivated, customer‑focused professional who thrives in a fast‑paced, remote environment, talentedge invites you to apply for the Remote Customer Service & Technical Support Agent role. Join a company that values your contributions, invests in your growth, and offers a flexible, rewarding career path.
Ready to take the next step?
Apply for this job