Note: The job is a remote job and is open to candidates in USA. Got Game Sports is a youth sports and camp organization seeking a Customer Service Support Assistant to support parent communication and registration processes. The role manages phone and email inquiries, maintains the administrative inbox, administers registration data, resolves customer issues, and upholds the company’s professional brand voice.
Responsibilities
- Confidently manage high-volume incoming phone calls and emails from parents regarding registration details and support, schedules, and general inquiries — with prompt, thorough, complete replies
- Assist the Communications Coordinator in maintaining our "Zero Inbox" standard for the Got Game Admin email
- Navigate and manage parent accounts within our 'Playbook' registration system — roster management, enrollments, credits, refunds, and add-ons — ensuring enrollment data, pricing, and capacity limits are accurate. Precision matters here; these are real dollars on a family's account
- Filter operational noise by owning routine and moderately complex questions yourself, and escalating genuinely sensitive or unusual issues to the Communications Coordinator
- Work with some of our frontline staff to find answers to questions for prompt replies
- Ensure all written and verbal communication aligns with the positive, energetic, and professional "Got Game Way."
Skills
- Previous experience in customer service, administrative support, or remote help-desk roles
- Exceptional written and verbal communication skills
- You must be comfortable spending a significant portion of your time on the phone and via email with parent customers
- Strong computer skills with the ability to quickly learn our registration database (Playbook)
- Proven ability to work remotely with minimal supervision
- While managers are always available to support you, you must be confident in your ability to find answers and solve problems autonomously — and equally willing to ask clear questions early to learn systems rather than sit on something you don't understand
- Accuracy with dates, dollar amounts, and account balances
- You catch your own mistakes before a parent does
- Ability to remain calm, empathetic, and professional under pressure, especially when assisting frustrated or confused customers
- Must have access to a quiet workspace, a reliable computer, and high-speed internet
- Camp/youth sports industry experience is a plus
- Experience with general CRM platforms, email ticketing systems, and Google Workspace is highly preferred
Benefits
- Part-time, remote position
Company Overview