Note: The job is a remote job and is open to candidates in USA. WEX is a company offering financial and business services. The Customer Service Support 3 Hourly role supports operations by processing and verifying invoices, conducting outbound inquiries, and completing administrative data-processing tasks. The position ensures invoice quality, compliance with credit and client standards, and accurate documentation of issues.
Responsibilities
- Ensure the asset quality of the invoices being purchased is up to Credit standards established in the Factoring Group
- Ensure receivables purchased meet the standards set out in the client operating standards
- Ensure administrative tasks regarding data processing are done accurately and consistent with operations procedures
- Verify invoices via phone calls to debtors and via website look up where appropriate
- Ensure new debtors, errors, missing documentation, debtors over credit limit and other issues relating to ‘paper’ collateral are clearly noted on each batch of invoices
- Ensure any policy exceptions and material issues identified are actioned and notified to the Verifications Team Leader
- Ensure that best practice is both shared and implemented within FOF
Skills
- Strong data processing
- Strong communication skills
- Attention to detail
- Understanding of transportation documentation
- Commitment to customer service
- Organizational skills essential
- Ability to work in a participative manner in a fast moving team environment
- Self-starter
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Retirement savings plan
- Paid time off
- Health savings account
- Flexible spending accounts
- Life insurance
- Disability insurance
- Tuition reimbursement
- Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan
- Most sales positions are eligible for commission under the terms of an applicable plan
Company Overview