Note: The job is a remote job and is open to candidates in USA. Aspen Technical Staffing is seeking a Customer Service Support Specialist for a full-time, contract-to-hire opportunity supporting customers, vendors, municipalities, and internal teams. The role handles customer inquiries, service requests, work orders, escalations, documentation, and communications across a 24/7 support center.
Responsibilities
- Answer and respond to customer calls, emails, chats, and alarms professionally
- Assist with facilities, utility, water, sanitation, and service-related issues
- Research information and resolve customer inquiries and complaints
- Enter, dispatch, track, and follow up on customer work orders
- Coordinate service requests between customers, vendors, and internal teams
- Identify and escalate priority issues to the appropriate resources
- Make outbound calls and follow up on unresolved issues
- Maintain accurate call documentation and meet department productivity and attendance standards
- Communicate through Microsoft Teams, Salesforce, phone, email, and chat
- Identify customer service trends and report potential issues to management
- Complete required training and follow established Support Center procedures
- Perform additional duties as assigned
Skills
- High school diploma or GED required
- Strong verbal and written communication skills
- Excellent listening, problem-solving, and organizational skills
- Ability to navigate multiple computer systems and databases simultaneously
- Basic to intermediate Microsoft Office skills
- Experience with Salesforce, CMMS, or work-order management systems is a plus
- Utilities, facilities, municipal services, or water/wastewater experience is a plus
- Ability to work independently in a fast-paced, high-volume environment
- Professional, dependable, and comfortable working with a diverse customer base
- A **dedicated, distraction-free home office**
- Reliable, high-speed/upgraded internet service
- A professional environment suitable for handling customer calls
- Ability to maintain consistent connectivity throughout the scheduled shift
- The Support Center operates **24 hours a day, 7 days a week**. Employees must be flexible to work assigned shifts within the **12:00 a.m. to 12:59 p.m.** operating window, including weekends and holidays
- **2–4 years of call center or customer service experience** preferred
Benefits
- Work-from-home call center position
Company Overview