Note: The job is a remote job and is open to candidates in USA. Luminare Health is committed to making healthcare simpler, better, and more affordable. The Customer Service Supervisor is responsible for managing a remote team of customer service representatives to ensure exceptional service delivery and meet client service expectations.
Responsibilities
- Responsible for the day-to-day supervision and management of a remote team of designated inbound and outbound customer service representatives enabling the team to deliver exceptional service
- Responsible for successful achievement of client service expectations, Health Benefits’ service objectives and staff development
Skills
- High School Diploma or GED equivalent
- Minimum of one year supervisory or lead experience in a call center
- Minimum 3 – 5 years customer service experience in a call center
- Minimum 3 years healthcare/health insurance, claims processing or provider billing experience
- Demonstrated experience with managing (research, problem solving, organizing, tracking, reporting) client advocacy cases that require one or multiple interactions with the client, providers, insurer and community resources
- Demonstrated Health Care Reform Knowledge/experience and Medicare/Medicaid benefit knowledge
- Demonstrated ability to work in a fast paced, constantly changing environment independently with minimal supervision
- Strong organizational skills
- Proficient with Microsoft Office Suite
- Excellent written and verbal communication skills, including the ability to adapt communication style to persons representing diverse personal, professional, cultural and socio-economic backgrounds
- Possess excellent customer service skills including proper grammar, tonalities and clear diction
- Associates Degree
- Bilingual English/Spanish preferred
Benefits
- Health and wellness benefits
- 401(k) savings plan
- Pension plan
- Paid time off
- Paid parental leave
- Disability insurance
- Supplemental life insurance
- Employee assistance program
- Paid holidays
- Tuition reimbursement
- Other incentives
- Annual incentive bonus plan subject to the terms and the conditions of the plan
Company Overview