Note: The job is a remote job and is open to candidates in USA. Randstad Digital Americas is seeking a Customer Service Specialist to support insureds and claimants with group life, disability, and absence claims. The role handles routine and complex inquiries, resolves customer issues, maintains accuracy, and meets performance and quality metrics through phone and digital channels.
Responsibilities
- Handle claims inquiries and first notices of loss (FNOL) via phone and digital channels
- Resolve customer issues, clarify facts, and escalate complex cases when necessary
- Maintain accuracy and meet performance, quality, and phone metrics
Skills
- High School Diploma (or equivalent)
- 6+ months of customer service or contact center experience (insurance preferred)
- Strong MS Office skills, data entry speed, and ability to navigate multiple systems
- **Training Hours:** M–F, 8:30 AM – 5:00 PM EST (Mandatory attendance)
- **Operating Hours:** M–F, 8:00 AM – 8:00 PM EST. Must have open availability for any 5x8 shift within these hours (no specific shift guaranteed)
- **Location:** 100% Remote. Mandatory overtime may be required during peak periods
Benefits
- 100% Remote
- Medical insurance offerings, based on eligibility
- Prescription insurance offerings, based on eligibility
- Dental insurance offerings, based on eligibility
- Vision insurance offerings, based on eligibility
- AD&D insurance offerings, based on eligibility
- Life insurance offerings, based on eligibility
- Short-term disability, based on eligibility
- 401K plan, based on eligibility
Company Overview
Company H1B Sponsorship