Note: The job is a remote job and is open to candidates in USA. Shentel is hiring a Customer Service & Sales Representative to serve as the first point of contact for customers. The role combines customer support—solving problems and answering questions—with identifying opportunities to deliver additional value through sales.
Responsibilities
- As a Customer Service Representative, you’ll be the first point of contact for customers—helping solve problems, answer questions, and identify opportunities to deliver additional value
- This role combines customer service and sales, giving you the ability to directly impact both customer experience and your earning potential
Skills
- 1+ year customer service or call center experience
- Strong communication and problem-solving skills
- Ability to navigate multiple systems and handle high call volume
- Comfortable identifying sales opportunities while supporting customers
- Self-motivated and able to work independently
Benefits
- Commission opportunity with multipliers
- Remote work within Shentel’s footprint in Virginia, West Virginia, Pennsylvania, Maryland, Kentucky, and Ohio
- Company-provided equipment
- Paid training with full attendance required, and ongoing development
- 401k contribution and match
- Medical, dental, vision, and life insurance
- PTO and holidays
- Supportive team environment
- Opportunity to grow into advanced roles
- Discounted Shentel services in specific areas
Company Overview