Note: The job is a remote job and is open to candidates in USA. TACORI is a family-owned fine jewelry house that handcrafts engagement and fine jewelry. The Customer Excellence Representative owns the client buying experience for retail partners, including quoting, order processing, custom design coordination, and delivery support. The role also provides product and sales support, coordinates point-of-sale materials and events, and assists with returns and inventory.
Responsibilities
- Own the client buying experience end to end: accurate quotes, order processing, and fast turnaround for retail partners across the country
- Bring custom and bridal designs to life, partnering with our design team from concept through final delivery
- Be a go-to resource for retail partners: sharing product knowledge, campaign updates, and sales tools that help them sell with confidence
- Coordinate point-of-sale materials and event logistics so our retail partners always have what they need to showcase Tacori beautifully
- Support the sales team with returns, inventory, and the everyday problem-solving that keeps things running smoothly
Skills
- 2–4 years of experience in sales or customer service, ideally with a track record of hitting your numbers
- Strong math skills: you'll be building custom quotes regularly
- A self-starter who takes ownership and doesn't need to be micromanaged
- Genuine care for the people you work with, whether that's a client, a retail partner, or a teammate
Benefits
- Remote work, with the requirement that the employee be located in Charlotte
Company Overview