Note: The job is a remote job and is open to candidates in USA. Aplin is partnering with a client to hire multiple Customer Service Representatives for a remote customer service project in Arizona. The role involves assisting customers by phone, email, and chat, resolving concerns, providing accurate information, and maintaining positive customer experiences while meeting service expectations.
Responsibilities
- Respond to customer inquiries through inbound calls, email, and chat
- Provide accurate information about products, services, and processes
- Resolve customer concerns professionally and efficiently
- Deliver a positive, friendly, and solution-focused experience with every interaction
- Maintain accurate records of customer interactions
- Learn and stay current on products, services, and company procedures
- Meet quality, productivity, and attendance expectations
- Work collaboratively with team members and leadership to achieve service goals
Skills
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Strong problem-solving and active listening abilities
- Comfortable using multiple computer applications while assisting customers
- Reliable, dependable, and committed to providing outstanding customer service
- Must be available 6 am to 6 pm Monday to Friday and available within Arizona to work remotely
- Ability to work onsite in a dynamic fast-paced, team-oriented environment
- Six months to one year of customer service or contact centre experience preferred
Benefits
- Remote work opportunity for candidates located in Arizona, with interview and training conducted in person
- Opportunities for advancement
- Recruitment services are always free for job seekers
- Accommodation is available upon request throughout all stages of the recruitment process
Company Overview