Note: The job is a remote job and is open to candidates in USA. The client is an industry leader transforming the science of risk and is seeking Customer Service Representatives to work remotely in New Mexico. The role provides phone and click-to-chat customer support, including billing assistance, transaction processing, and communication with policyholders, agents, and strategic accounts.
Responsibilities
- Answering incoming call volume and provide written communication for all lines of business for policyholders, agents, and strategic accounts
- Processing transactions for multiple lines of business, systems, & products
- Using multiple computer applications
- Actively participates and involvement in department initiatives and goals
- Maintaining Customer Service Metrics on Call volume, Quality of call and attendance
Skills
- 1+ years of Customer Call Center Experience
- Demonstrated ability to work successfully in a metric driven environment
- Proven track record of Attendance and Punctuality
- Ability to adapt to change
- Excellent written and communication skills
- Bi-linugal Spanish a Plus!
- Customer Service
- Call Center Support
- Data Entry
- Adapting to Change
- Telephone Etiquette
- Active Listening
- Excellent Communication Skills
- Customer Focused
- Click to Chat
- Computer Savvy
- Coachability
- Punctuality
- Positive Attitude
- Quality Assurance
- Follow-up
- Empathy
- MS Office
Benefits
- Remote work in New Mexico
- Hands-on New Hire training
- Medical insurance
- Prescription insurance
- Dental insurance
- Vision insurance
- AD&D insurance
- Life insurance
- Short-term disability
- 401K plan (all benefits are based on eligibility)
Company Overview
Company H1B Sponsorship